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All non UK shipping destinations please CONTACT US for delivery costs.

Shipping & Returns

Orders

We reserve the right to accept or reject any order for any reason whatsoever. No order will be considered binding unless and until we accept it.

All goods are offered subject to stocks and availability. If for any reason they are no longer available we will try to offer an alternative, otherwise we reserve the right to cancel the contract and offer a refund.

 

Shipping

Shipping costs for orders from www.grahamweighcycles.co.uk depend upon the method and option you choose. All items in an order are grouped together by total weight. There are no shipping costs associated with Classes, workshops or courses.

Where goods are shown as being freepost, this will include all UK mainland addresses only.

There may be a charge or a longer expected delivery time for:

Islands and Scottish Highlands, which include the following post codes:
IV, KW, ZE, HS, KA27-28, PH, PA20 & ABOVE, AB31-56, FK19-21, KA27-28, HS1-9

All addresses within the Isle of Man & Isle of Wight, Scilly Isles & Belfast

Higher postal rates may apply especially for larger and heavier packages.

Overseas Packages are indivdually assessed , for quote contact us.

 

Delivery

Delivery prices are quoted for mainland UK only – Certain areas of the highlands, Northern Scotland, Northern Ireland and the Chanel Islands may attract a surcharge.

For delivery other than mainland UK please contact us for a quote.

Goods are dispatched via Royal Mail 2nd Class unless otherwise stated. Royal Mail aim to deliver items within 3 working days of postage, however, this is not guaranteed.

Larger items are dispatched via Yodel 48 service. Please note that this is not a 48 hour service, and Yodel aim to deliver within 1 -3 working days of dispatch. (96% success rate, 90% delivered next working day).

Full details of delivery times can be found on the relevant business websites. We are happy to combine postage costs for multiple purchases.

We offer Express and Guaranteed delivery options at an additional cost. Please contact us for details.


We will give you an estimated date of dispatch for your order. If these dates cannot be met for any reason we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times we cannot be held liable for any losses or costs incurred as a result of a failure to meet estimated delivery dates and times.You are responsible for providing a full and accurate delivery address, and telephone number for all orders. We will not be liable for any delays or losses incurred due to lack of accurate and complete delivery information and you will be liable for any costs incurred as a result thereof.

Exchanges

We are more than happy to exchange goods that are not suitable. All we ask is that you notify us of your request and return the items to us, unused, in their original packaging, along with a note detailing what the goods are to be exchanged for. We also ask that you send £2 to cover the cost of the returns postage. This can be invoiced to you directly through PayPal if required. For your own security we recommend that items are sent via Recorded Delivery or other such tracked and insured shipment as we cannot be responsible for items that are lost or damaged in transit, or fail to be delivered to us at all. Please ensure that all requests for exchanges are made, in writing, within 7 working days of receipt of the item. Where the specific item you require is not available for exchange we may contact you with details of what we feel is an equal or better alternative. However we will never supply this product to you without prior consent.We are not able to offer exchanges or refunds on food items or custom produced items.

Returns

You are entitled to cancel your order if the goods have not yet been dispatched, we will refund the cost of the order and any delivery charge.

You can return products (except for those marked as exceptions) for a refund if you are not happy with your purchase. You must notify us in writing within 7 days of receipt of the item(s). You must then return the item(s) to us within 10 working days of notification. The cost of returning the item(s) is at your expense and we reserve the right to recover our postage costs for any item sent post free. 
You have a legal ‘duty of care’ to take care of any goods sent to you and all returned products must be in their original packaging, with instructions and all parts included, in a fully resaleable condition. Items must not have been used or assembled in any way. We reserve the right to refuse a refund on any item not deemed to be resaleable or if any of the above terms have been breached. 
Please include your order number/ or sufficient information with the item(s) you are returning; without it, we may not be able to process your refund. 
Your refund will be processed within 5-7 days from the date the goods are received into our warehouse. 
All returns to be sent to:

Graham Weigh Cycles

3/5 Chester Road East

Shotton

Flintshire

CH5 1QA


The parcel and its contents are your responsibility until they are received at our warehouse – therefore we recommend you use a registered postal service and retain proof of postage. Graham Weigh Cycles is not responsible for returned goods being lost or damaged in transit. Please ensure the product is packaged in good enough quality transport packaging to avoid any damage during transport back to our warehouse, so that the product arrives at our warehouse in a resaleable condition.

Items Lost or Missing in the Post

We obtain proof of postage for all items dispatched. Should you believe that your item has gone missing in the post you should contact us for advice. Please be aware that you should allow a minimum of 7 working days for items sent via Royal Mail 2nd Class, and 3 working days for items sent via Yodel 48, before contacting us.

We will work with the relevant courier to track the item and advise you of its whereabouts.Where we are unable to locate an item that has gone missing in transit we will replace or refund you the cost of the item after the required time has elapsed for compensation.

You will be required to complete a claims form, which will be used to make a formal compensation claim with the relevant courier.


Items Returned to Us Undelivered

Should Royal Mail or Yodel (or other) be unable to deliver an item to you they will notify you of the attempted delivery and where/ when you will be able to collect your parcel from or how to rearrange delivery. In some cases this may not happen so please ensure that you are aware of your expected delivery dates and contact us should you think that your item(s) might be held somewhere.

Royal Mail and Yodel will hold the item(s) for a set period of time (usually 2 weeks). After this time they will return the item to us and you will be responsible for any charges incurred. This includes cost of returning the goods to us, or subsequent charges of getting the item(s) to you.

Should you wish to cancel the order at this point you will be refunded the cost of the item(s) minus any costs incurred up to that point. We cannot be held liable for you not being notified of an attempted delivery.


Damaged or Defective Items
Did you receive a damaged or defective item? If the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item. We will ask you to indicate the number of items you are returning, the reason for return, and whether you would like a refund or a replacement item sent to you.

 

If you have any questions reagrding our returns policy please contact our sales team on:

sales@grahamweighcycles.co.uk or call 01244 831110


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